What's included over the twelve months
Your full Expert audit, up front
Everything in the Expert report — all 49 checksThe complete audit including the 14 deeper security scans, read and verified by a cybersecurity professional before it reaches you. Delivered within 2 business days.
A 30-minute call to walk through itA cybersecurity professional takes you — or your IT person, whoever you'd like on the call — through your specific findings: what matters most, what can wait, and how to approach each one. Booking details come with your report.
Your policies, sorted
Privacy policy reviewed — or drafted if you don't have oneIf you already have a policy, we review it against the Australian Privacy Principles and give you the gaps fixed. If you don't, we draft one customised to your business from the details you give us at intake.
Refund & returns policy reviewed or draftedChecked against the Australian Consumer Law — including the blanket "no refunds" wording that the ACCC actively enforces against.
Updates if the rules changeIf something relevant changes during your twelve months, we refresh your drafts and send them through.
Provided as a draft for your lawyerWe are not a law firm. Your documents are drafted for a qualified Australian legal practitioner to review and finalise — that's the honest and proper way to use them.
All year round
A fresh audit every month, reviewed by a professionalWe re-audit your site on the same date each month for twelve months, and a cybersecurity professional reviews what's changed — so you get an updated report showing what you've fixed and anything new to look at.
A dedicated support lineEmail us any question about your report or findings for the full twelve months, and a real person answers.
We tell you when something changesIf a rule changes, or a vulnerability lands in software your site actually runs, we let you know — checked against your site, not a newsletter blast.
You or your web person make the changes — we guide, review and draft, and we never need access to your site. Concierge is advisory: the audit, the expertise and the documents are ours; the implementation stays with whoever looks after your website. Policy drafts are provided for your lawyer to review and finalise, and are not legal advice.