Last updated: 24 August 2026 · Applies to all AegorIQ paid services
If we get something wrong, we'll fix it or refund you. If a finding isn't accurate, or we couldn't deliver the audit we promised, tell us, we'll re-check it free, and if we can't put it right, you get your money back. This applies to AegorIQ Essentials, AegorIQ Deep Scan and AegorIQ Expert, and it is in addition to your rights under the Australian Consumer Law.
We stand behind our reports. If you purchase AegorIQ Essentials or Expert and a finding isn't accurate, or we couldn't deliver the audit we promised, email us at contact@aegoriq.com.au within 30 days of your purchase. We will re-check the finding against your live site free of charge. If we got it wrong, we will correct your report; and if we can't put it right, we will refund you 100% of what you paid.
This is a voluntary promise about the quality of our work. It is separate from, and in addition to, the rights you have under the Australian Consumer Law: which apply regardless of anything stated here, and which we set out in section 3 below.
Our 30-day guarantee is a voluntary promise we offer on top of (and does not limit, exclude, or replace) the rights and remedies you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Under the Australian Consumer Law, our services come with consumer guarantees that cannot be excluded. Among other things, our services must be provided with due care and skill, be fit for any purpose we agreed with you, and be delivered within a reasonable time. If a service fails to meet a consumer guarantee, you are entitled to a remedy (which may include a refund) regardless of our 30-day guarantee, and even after it has ended.
The AegorIQ Free Scorecard is provided at no charge, so there is nothing to refund. It exists so you can see how many issues we found before deciding whether to purchase a full report.
We may ask you one optional question ("what were you hoping the report would tell you?") purely so we can improve. Answering is entirely voluntary and is never a condition of your refund.
Optional add-ons (such as a fix-verification re-scan) are covered by the same 30-day guarantee up to the point the service has been delivered or the booked session has taken place. Once an expert consultation call has occurred, that portion is considered delivered; your statutory rights under the Australian Consumer Law continue to apply.
If we refund a report in full, the Trust Badge issued against it no longer has a paid review behind it, so it stops displaying and its verification page is withdrawn. Nothing else changes. You keep the report itself, and you are welcome to come back at any time.
A partial refund, or a refund of an add-on, does not affect your badge.
Refunds are issued to your original payment method through our payment processor, Stripe. Once we process a refund, the funds typically appear in your account within 5–10 business days, depending on your bank or card provider. All amounts are in Australian Dollars (AUD). GST is not charged, WNMC Holdings Pty Ltd is not currently registered for GST.
For any refund request or question about this policy:
Email: contact@aegoriq.com.au
Trading name: AegorIQ, a trading name of WNMC Holdings Pty Ltd
ABN: 55 698 239 502
This Refund Policy forms part of, and should be read together with, our Terms of Service.