Last updated: 11 July 2026 · Applies to all AegorIQ paid services
If you don't feel your report gave you real value — whether it found problems or confirmed your site is solid — email us within 30 days and we'll refund you 100%, no questions asked. This applies to both AegorIQ Essentials and AegorIQ Expert, and it is in addition to your rights under the Australian Consumer Law.
We stand behind our reports. If you purchase AegorIQ Essentials or Expert and don't feel your report gave you real value — whether it found problems for you to fix, or gave you independent confirmation that your site is solid — simply email us at contact@aegoriq.com.au within 30 days of your purchase and we will refund you 100% of what you paid. You do not need to justify your request — the guarantee is unconditional.
Our 30-day guarantee is a voluntary promise we offer on top of — and does not limit, exclude, or replace — the rights and remedies you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Under the Australian Consumer Law, our services come with consumer guarantees that cannot be excluded. Among other things, our services must be provided with due care and skill, be fit for any purpose we agreed with you, and be delivered within a reasonable time. If a service fails to meet a consumer guarantee, you are entitled to a remedy — which may include a refund — regardless of our 30-day guarantee, and even after it has ended.
The AegorIQ Free Scorecard is provided at no charge, so there is nothing to refund. It exists so you can see how many issues we found before deciding whether to purchase a full report.
We may ask you one optional question — "what were you hoping the report would tell you?" — purely so we can improve. Answering is entirely voluntary and is never a condition of your refund.
Optional add-ons (such as an expert consultation call or a fix-verification re-scan) are covered by the same 30-day guarantee up to the point the service has been delivered or the booked session has taken place. Once an expert consultation call has occurred, that portion is considered delivered; your statutory rights under the Australian Consumer Law continue to apply.
Refunds are issued to your original payment method through our payment processor, Stripe. Once we process a refund, the funds typically appear in your account within 5–10 business days, depending on your bank or card provider. All amounts are in Australian Dollars (AUD). GST is not charged — WNMC Holdings Pty Ltd is not currently registered for GST.
For any refund request or question about this policy:
Email: contact@aegoriq.com.au
Trading name: AegorIQ, a trading name of WNMC Holdings Pty Ltd
ABN: 55 698 239 502
This Refund Policy forms part of, and should be read together with, our Terms of Service.